Frequently asked Questions
How does Türchen work?
You can create a Türchen calendar very easy on our website and change colors, texts and fill the doors in the editor. As soon as you run out of time, you must save your edit link! This is your access to be able to edit the calendar at any time, via any browser and any device. With your public link, you then share the calendar with friends or customers.
The difference between business and private use
If you want to share your calendar with family, friends or acquaintances, you can create a private calendar here. Schools and parishes may also use the private version of Türchen for their purposes.
Calendars that are used for business purposes generally always fall under the business version of Türchen and receive many additional features and design options in return. We do not differentiate between company sizes, reach or purpose of the calendar. You can create a business calendar on our business page. Clubs, e.g. sports clubs, also belong to the commercial use. The only exception are non-profit associations or charities – for this you should search for "non-profit" on this page!
Can I continue to edit my calendar after the purchase or start date?
You can edit a calendar at any time and from any device. This means that even after the purchase and even after the calendar has started, you can still completely revise it and fill the doors. All you need is your edit link, so keep it safe!
Which sizes should pictures have?
Background: For the background picture of your calendar we recommend a width of 1920px. The height should at least be 1080px, however it depends on various settings: the chosen layout of the doors and how many doors there are. Thus there is no optimal size for the height, but pay attention if your calendar has a vertical or horizontal format and adapt the height to the recommended width.
In the doors: Pictures which you upload in the individual doors should be 800px wide for optimal display. The height should at least be 1080px, but they can be as high as you need them to be!
How does the option for a prize competition work?
Integrate competition or survey
Enter the competition
Download participant data
You can download the data of the participants as soon as you have received the first answer to your game in the "Pro settings" in the edit view of the calendar. There you will find a button with the label "Download competition participant data". If you click on this button, an Excel list will be downloaded, which contains the following information about all participants: Date of participation, day of the door, e-mail address of the participant and question and answer from the game. You can then use this Excel list – independently of türchen.com – to select and contact the winner.
I want to download the prize competition data, but the page is not available!
We are sorry for that! Apparently your calendar was very successful and our system was a bit behind. But don't worry, we can send you your Excel list with all the received data without any problems. Just send us a short mail with your request and your edit link and we will do it for you!
How can I insert videos?
Videos are inserted into the calendar via a link and can therefore not be uploaded directly. So you have to upload your video to YouTube, Vimeo or any other video platform of your choice (of course you can also do this privately!) and then insert the link of the video in the door editor under "Enter URL". You can easily test if your chosen video platform works! To be sure, you can't go wrong with YouTube or Vimeo.
Background of the calendar
Das Hintergrundbild eines Kalenders kann entweder im .png-, .jpg- oder .jpeg-Format hochgeladen werden. Die ideale Größe beträgt 1920px in der Breite und mindestens 1080px in der Höhe. Bewegtbilder (bspw. GIFs) werden nur in den einzelnen Türchen, nicht jedoch als Hintergrundbild eines Kalenders unterstützt.
The background image of a calendar can be uploaded in either .png, .jpg or .jpeg format. The ideal size is 1920px in width, the height should be at least 1080px. Moving images (e.g. GIFs) are only supported in the individual doors, but not as a background image of a calendar.
Calendar for a good cause (charity)
If you create a calendar for a non-profit association or charity, you do not necessarily have to pay the business price. Feel free to write a mail and send us a proof of your non-profit status – then we'll see what we can do! If you have already created a corresponding calendar, please include the edit link directly in the mail, so that we can take care of your request even quicker ;-)
Evaluation of the calendar in Google Analytics
If you enter your Google Analytics code in the calendar's editing window under "Pro settings", you can track the calendar in your Google Analytics account. There you can see, for example, the number of times the calendar has been accessed and also the accesses to individual doors. It looks like this for door number 16:
In order to offer our private calendars for free, we integrated advertising through Google Adsense in the calendars. If you don't want to see these ads in your own calendar, you can easily buy it ad-free. Open your calendar with your public link and scroll down to the end - there you'll find a button to buy your calendar ad-free.
Note that this will disable display ads from Google Adsense. This has no influence e.g. on the advertising within the embedded YouTube videos, which is unfortunately beyond our control. The hints on tuerchen.com (especially the dark section at the end of the calendar page) aren't affected by the disabled ads either, because these are legally necessary for us to be allowed to operate the calendars.
Share calendars via social media
Of course you can distribute the link to the calendar through all social media channels. You can simply post the link of the whole calendar or even link single doors – for the latter you just have to add the day of the door to the public link, e.g. tuerchen.com/your-company/16.
On Facebook, you can not only post the link to the calendar, but you can even insert the calendar itself as a tab on your page. However, Facebook will only give you this option once you have reached 2,000 followers. To insert the calendar, simply use the "Save & Share" function for the Facebook tab in the door editor.
In Instagram, for example, you can integrate the link into stories (if you have at least 10,000 subscribers or also in paid story ads) or insert it directly into your bio.
Report calendars with borderline (e.g. racist) content
By clicking the 'Report' button, you can alert us if a calendar does not comply with our guidelines or attacks you personally.
Which payment methods are available?
To pay for your business calendar, you can choose between payment via Paypal or purchase on account. By using PayPal, you can also choose to pay via credit card. In either case you will receive an invoice by mail within one week after the purchase.
How do I buy a calendar?
To buy a calendar, simply click on one of the "Try it for free now" buttons on our business page. Then enter your desired URL and click on "Create Calendar" to start designing and filling the calendar immediately. You can then pay for the calendar within the 10-day trial period. To do this, click on "Save & pay" in the top right-hand corner of your edit window and then click on "Buy now" in the pop-up. You will then be taken to the payment process. After you have purchased your calendar, you can of course still change it as you wish and fill it with content.
Where is all my data and is it safe?
Of course – the security of your data is very important to us. That's why Türchen is hosted in a German data centre, which means that your data is subject to the good old German data protection laws. Additionally, we also secure the traffic on our website with an SSL certificate.
What options do I have when designing the business calendar?
Of course a business calendar has all the features of the free version. You can also upload your own images for the calendar interface and content for the individual doors, integrate your own logo and add a link to your website to each door. So the business calendar can be completely adapted to your corporate design. There are many more additional features for business calendars – you can try them out yourself in our 10-day free trial version! Click here to create a business calendar including demo →
Which content can be filled in the doors?
You are completely free in what you want to hide behind the doors. Either you surprise your friends, customers or employees with beautiful texts, pictures and funny GIFs and videos or you fill each door with an individual link, which for example refers to a raffle. In addition, business calendars offer the possibility of doing surveys and including prize competition questions.
Included in the free version:
The business version offers:
– Company branding through logo integration, link to the corporate website and choice of a primary colour for CTAs
– Detailed text editor with various format templates and link function
– Integration of call-to-action buttons in the doors
– Individually selectable URL for the calendar
– Google Analytics tracking
– Prize competition function through multiple choice games
– Password protection for edit link
– White label
What time zone is my calendar in?
The time zone of the calendar automatically adapts to the browser settings of the respective user. This means that if you have users from multiple time zones, they will always be able to open the doors within 24 hours. When those 24 hours will start, depends on the time zone the user selected in his browser.
At what time do the doors of my calendar open?
The doors always open at 00:00 o'clock and will then be open and accessible for the remaining period of your calendar. The exact time of the doors' opening depends on the time zone set in the user's browser. Extra feature for business calendars: If you have selected in your settings that the doors should close in the past, they will of course be closed after 23:59 o'clock that day and will remain closed for the entire duration of the calendar.
Can I format the entered text?
There is no text editor included in the free private version of Türchen. In the business version you can use a text editor with all the features you are used to – different styles, bold and italics, lists, links and much more!
What rights do I receive by purchasing a business calendar?
Purchasing a business calendar gives you six months of unlimited commercial use of the calendar you have purchased. You can publish the calendar on your website and share the link, for example on Facebook or in your newsletter. After six months, the right of commercial use expires and the calendar is automatically taken offline.
How can I publish the calendar on my website?
The calendar can easily be integrated into your existing website via iFrame.
<iframe src=”https://www.tuerchen.com/your-calendar” width=”100%” height=”1200” name=”your-calendar”></iframe>
You can also insert the link to the calendar wherever you want! A banner on the home page, in the sidebar or even directly in the navigation of your website can be a great way to draw attention to your calendar.
How can I see who is using my calendar and how many users access it?
You can enter your Google Analytics ID for your tuerchen.com calendar under "Pro settings" and thus collect statistical data for your calendar. Please note: Your tracking ID has to start with "UA-" in order to work with Türchen. Google describes here how you can find it in your Analytics account.
My calendar looks buggy if I integrate it on my website via iFrame!
If your calendar is displayed correctly via the original link (tuerchen.com/your-calendar) and works without errors, the problem is most likely caused by your website. For the best display, we recommend that you give the iFrame of your calendar 100 percent of your website width. You can adjust the height as needed, there is no default height. This is best clarified with your technical department or the person responsible for your website!
Is Türchen compliant to DSGVO?
Of course it is! Your data is in good hands at tuerchen.com. We host on German servers, attach great importance to an adequate encryption and collect as little data as possible. In order to operate our calendars compliant to DSGVO, you can find an agreement for order data processing here. Complete your data (page 1 and 7) and send us the form signed and scanned to firstname.lastname@example.org . You will then receive a signed copy back from us.
How can I delete my calendar or take it offline?
If it is a private calendar, you can go to the overview of all your calendars on our website where you will find a button to delete the corresponding calendar. Please note that a calendar will only appear under “calendars” if you have accessed it in this browser at least once with your edit link.
If you want to delete your business calendar, we can do that for you. Please send us a mail and make sure to include your editing link so that we can be sure it is your calendar. If you wish, we can either take it offline or delete it completely. But be careful: Once deleted, it can no longer be restored!
I’d like to use my calendar from last year again – is that possible?
We can unlock your old calendar for you. Just send us a mail with your request and include your old editing link! We will then reset the calendar back into the demo version so that you can buy it as usual via the edit window.
I can't access my calendar! What should I do?
If you want to open your edit link, but the page always switches to our home page, your calendar is most likely offline. The public link is also not accessible, only our loading screen appears. This could have the following reasons: Your 6-month license has expired automatically, your demo version has ended without you having bought your calendar, or your payment is overdue. In any case you can send us an email with your request and your processing link, then we will be happy to help you!
Which browsers are supported?
Türchen supports all common Internet browsers. For Internet Explorer we can not guarantee functionality, as even Microsoft itself has already discontinued support for it.
You are welcome to test the functionality of Türchen in your required browsers, this can be done easily without any restrictions during your free business trial and with private calendars of course anytime for free as well.
Help, I've lost my edit link! Can you help me?
Don't panic! There are several ways to retrieve it.
- Go to the overview of all your calendars on our website. If you have opened your calendar in this browser at least once in the edit view (and, in the meantime, didn't delete your browser history), you can find it here and click on "Edit calendar". You're back in the game!
- Search in the history of the browser in which you have already opened the edit link! In Chrome, for example, you can open the history and enter "tuerchen.com/edit/" in the search field. When you go through the results, you should find what you are looking for. Of course you must not have deleted your history in the meantime.
- If both did not work, we can send you your editing link again. But you must be able to give us enough information about your calendar! Send us an email with the public link to your calendar. In addition, you must also describe the content of a door that is in the future and not yet open. This is the only way we can be sure that it really is your calendar and send you the edit link.
How does the preview work?
With the preview function you can completely test your calendar from the user's point of view – including the multiple choice games! Click on the green preview button in the lower right corner of the edit window. Your calendar will then open in preview mode in a new tab. At the top of the screen you will find a field – you have to move your mouse over it! Then you can use a slider where you can set the day you want to simulate.
Example: If a multiple choice game takes place in door 6, set the slider to "Day: 6 / 24". Then open the door and you can see your game and even participate in it yourself. You can test the whole process! When you return to your edit view, you will find the button for downloading the competition participant data and your test entry in the Excel list under "Pro settings".
I changed something, but the changes aren’t applied to the calendar!
Did you save your changes in the editing window? In the editing window, you have to confirm all changes you make to the contents of a door by clicking the "Save" button in the bottom right-hand corner to ensure that they are applied.
If you are sure that you have saved your changes, you can try to clear your cache. How to do this varies from browser to browser and also depends on your operating system, so it's best to ask your favorite search engine for the right key combination for the programs you use. After you’ve cleared your cache, you can update the tab with your calendar (in public view) and should now be able to see the changes you made.
My doors do not open – why’s that?
That is certainly due to your date settings. If you open the calendar in the edit view, you will find a purple button at the top. It shows the time period in which the calendar will gradually open. Of course you can adjust this as you like. If you click on the button, you can specify how many doors your calendar should have. Below that, you enter the end date of the calendar – the day on which the last door of the calendar should open. If you have set everything up correctly, your doors will open on the scheduled days.
Example: With a classic advent calendar, set the number of days to "24 days" and the end date to 24/12/. Of course, make sure to use the correct year!
Some doors do not open!
If not all, but only some doors of your calendar do not open, then please check whether you have already filled these doors with content. If there is no content in a door at all, it will remain closed.
How do I set the date correctly?
When you open your calendar in the edit view, you will find a purple button at the top. It shows the time period in which your calendar will gradually open. Of course you can adjust this as you like. If you click on the button, you can specify how many doors your calendar should have. Below that, enter the end date – the day on which the last door of the calendar should open. If you want all doors to open on the first day of the calendar, you can also set this end date in the past. Note, however, that multiple choice games do not work this way, as you can only participate in the games on the day of the door they are in.
Example: With a classic advent calendar, you set the number of days to "24 days" and the end date to 24/12/. Of course, make sure to use the correct year!
My login doesn’t work!
If you have password-protected your business calendar and suddenly can't log in, please contact us by mail. Just send us your request together with your edit link and we will be happy to help you!
Instead of my calendar a 404 error appears! What's going on?
A 404 error in your business calendar could mean that you are a little late in paying your bill. In this case you should pay as soon as possible and send us the receipt for your payment by email (including the edit link!). Once we have received your email and receipt, we will put your calendar back online as soon as possible. You can either pay via Paypal to email@example.com or as you like – the main thing is that you send us the receipt!
It could also be that your 6-month right of use has already expired, so your calendar is automatically switched off. If you would like to activate it again, you can also send us your processing link by email together with your request, and we will get back to you!
What can I insert at "URL" in a door?
With "URL" you can insert links to various media that should be displayed in the door. For each door, you can insert either an image, a GIF or a video per link.
If you want to place links to your website in a door, this is not the right place. If it is a business calendar, you can either use the call-to-action function or insert links in your text at "Message".
What is the selected primary color used for?
You select the primary color in a business calendar for the call-to-action buttons and the color of your text links.
Can I upload my own font?
Unfortunately, for copyright reasons, we cannot upload custom fonts. However, we are working on expanding the selection of Google Fonts. If you would like to include a Google Font in your calendar that is not yet available for selection, please send us an email with the font you would like to use and the edit link of your calendar.
Can I change the preview image of a door?
The thumbnail of a door is automatically generated from its content. If you have included an image, video or GIF in the door, a small image of this media will be used as the thumbnail. If no such media is embedded, the default preview image in our design will be used. Unfortunately, the preview image cannot be edited manually, as that is done completely automatically.
For my door, no thumbnail or a wrong one is generated!
The preview image is generated automatically. If no thumbnail is displayed for one of your doors despite embedding an image, video or GIF, you can try three things: Clear your browser cache, reload the page or append a '&01' to the inserted URL of the media – this way it should work!
Which photos am I allowed to upload to my calendar?
In principle, you can upload any image to your calendar as long as you don’t violate any copyright or personal rights of third parties. Therefore, please do not upload pictures of other people without their consent.
When you upload a photo, it will be stored on our servers and will be accessible on the internet via the link of your calendar. Please be aware of this and handle private photos responsibly.
My video link doesn’t work! What can I do?
If your video link isn't working, it's probably due to the visibility settings of the video on your chosen platform. On YouTube, for example, the visibility of your video should be set to either "Public" or "Unlisted". Choose "Unlisted" here if you don't want your video to be indexed in YouTube search, but only accessible via the exact individual link. This protects it from unwanted access by third parties.
Facebook displays a wrong preview thumbnail!
To update the preview thumbnail on Facebook, you need to clear the cache stored on Facebook. To do this, please enter the full public link of your calendar here: https://developers.facebook.com/tools/debug. Then simply click on "Debug" and then on "Scrape again" – the most current version of the calendar should then be displayed as a preview.