Frequently asked questions
Türchen offers so many possibilities, so you might have a question or two – but don't worry, you'll find the answers here in our FAQs!
Contents
Which photos am I allowed to upload to my calendar?
Read answer
Editor | General
Help, I've lost my edit link! Can you help me?
Read answer
Editor | Calendar view
My changes to the calendar are not displayed – why?
Read answer
Calendar view
My doors do not open – why?
Read answer
Calendar view
Instead of my calendar, a 404 error appears! What's wrong?
Read answer
Editor | Contents
What can I insert at "Embedding" in a door?
Read answer
Editor | Calendar view | Contents | Design
Can I change the preview image of a door?
Read answer
Editor | Calendar view
For my door, no thumbnail or a wrong one is generated! What is the reason for this?
Read answer
General
Which browsers are supported?
Read answer
Editor | Contents | Design
Can I upload my own font?
Read answer
General
I can't access my calendar! What should I do?
Read answer
Editor | Contents
My video embed link doesn’t work! What can I do?
Read answer
General
In which languages is Türchen available?
Read answer
Editor | Buying & paying | Design
Can I continue to edit my calendar after the purchase or start date?
Read answer
Private | Business | General
What exactly is the difference between business and private use?
Read answer
Business | Buying & paying
Which rights do I get by purchasing a business calendar?
Read answer
General
Data privacy: Is Türchen compliant with GDPR?
Read answer
Business | Competitions
How do companies use Türchen?
Read answer
General
Can Türchen be tested without any obligation?
Read answer
General | Contents
How do I report a calendar with offensive (e.g. racist) content?
Read answer
Editor | Contents | Design
Which sizes are best for images?
Read answer
Business | Editor | Competitions | Contents
How does the competition option work?
Read answer
Editor | Contents
How can I insert videos?
Read answer
Editor | Design
How do I change the background of my calendar?
Read answer
General
Does Türchen.com support non-profit work and associations? (Charity)
Read answer
Business | General
Can I analyze the accesses on my calendar?
Read answer
Private | General
Can I remove the advertising?
Read answer
Sharing
How do I share my calendar via social media?
Read answer
General
How does Türchen work?
Read answer
Private | Business | Buying & paying
Which payment methods are available?
Read answer
Buying & paying
How do I buy a calendar?
Read answer
General
In which time zone is my calendar located?
Read answer
General
When do the doors of my calendar open?
Read answer
Editor | Design
Can I format the text I have entered?
Read answer
Calendar view | Sharing
How can I publish the calendar on my website?
Read answer
General
How can I delete my calendar or take it offline?
Read answer
General
I’d like to use my calendar from last year again – is that possible?
Read answer
On duty for you
If you have any questions or problems, we will be happy to answer them.
During the week, we can be reached via the contact form or with a mail to support@tuerchen.com.
Please give us up to 3 days for our answer. We will get back to you as soon as possible!