Frequently asked questions
Türchen offers so many possibilities, so you might have a question or two – but don't worry, you'll find the answers here in our FAQs!
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Private
Business
Editor
Calendar view
Buying & paying
General
Competitions
Contents
Design
Sharing
Contents
Which photos am I allowed to upload to my calendar?
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Editor | General
Help, I've lost my edit link! Can you help me?
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Editor | Calendar view
My changes to the calendar are not displayed – why?
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Calendar view
My doors do not open – why?
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Calendar view
Instead of my calendar, a 404 error appears! What's wrong?
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Editor | Contents
What can I insert at "Embedding" in a door?
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Editor | Calendar view | Contents | Design
Can I change the preview image of a door?
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Editor | Calendar view
For my door, no thumbnail or a wrong one is generated! What is the reason for this?
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General
Which browsers are supported?
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Editor | Contents | Design
Can I upload my own font?
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General
I can't access my calendar! What should I do?
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Editor | Contents
My video embed link doesn’t work! What can I do?
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General
In which languages is Türchen available?
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Editor | Buying & paying | Design
Can I continue to edit my calendar after the purchase or start date?
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Private | Business | General
What exactly is the difference between business and private use?
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Business | Buying & paying
Which rights do I get by purchasing a business calendar?
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General
Is Türchen compliant with GDPR?
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Business | Competitions
How do companies use Türchen?
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General
Can Türchen be tested without any obligation?
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General | Contents
How do I report a calendar with offensive (e.g. racist) content?
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Editor | Contents | Design
Which sizes should images have?
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Business | Editor | Competitions | Contents
How does the competition option work?
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Editor | Contents
How can I insert videos?
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Editor | Design
How do I change the background of my calendar?
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General
Does Türchen.com support non-profit work and associations? (Charity)
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Business | General
Can I analyse the accesses on my calendar?
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Private | General
Can I remove the advertising?
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Sharing
How do I share my calendar via social media?
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General
How does Türchen work?
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Private | Business | Buying & paying
Which payment methods are available?
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Buying & paying
How do I buy a calendar?
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General
In which time zone is my calendar located?
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General
When do the doors of my calendar open?
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Editor | Design
Can I format the I have entered?
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Calendar view | Sharing
How can I publish the calendar on my website?
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General
How can I delete my calendar or take it offline?
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General
I’d like to use my calendar from last year again – is that possible?
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On duty for you
If you have any questions or problems, we will be happy to answer them.
During the week, we can be reached via the contact form or with a mail to support@tuerchen.com.
Please give us up to 3 days for our answer. We will get back to you as soon as possible!