Frequently asked questions
Türchen offers so many possibilities, so you might have a question or two – but don't worry, you'll find the answers here in our FAQs!
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Which payment methods are available?
For private individuals, payment via PayPal is available. Payment by credit card or direct debit is also possible via PayPal.
With a business account, you can also purchase by invoice in addition to PayPal, credit card via PayPal or direct debit via PayPal. In any case, you will receive an invoice from us by e-mail within one week after the purchase.
Contents
Which photos am I allowed to upload to my calendar?
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Editor | General
Help, I've lost my edit link! Can you help me?
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Editor | Calendar view
My changes to the calendar are not displayed – why?
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Calendar view
My doors do not open – why?
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Calendar view
Instead of my calendar, a 404 error appears! What's wrong?
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Editor | Contents
What can I insert at "Embedding" in a door?
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Editor | Calendar view | Contents | Design
Can I change the preview image of a door?
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Editor | Calendar view
For my door, no thumbnail or a wrong one is generated! What is the reason for this?
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General
Which browsers are supported?
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Editor | Contents | Design
Can I upload my own font?
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General
I can't access my calendar! What should I do?
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Editor | Contents
My video embed link doesn’t work! What can I do?
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General
In which languages is Türchen available?
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Editor | Buying & paying | Design
Can I continue to edit my calendar after the purchase or start date?
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Private | Business | General
What exactly is the difference between business and private use?
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Business | Buying & paying
Which rights do I get by purchasing a business calendar?
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General
Is Türchen compliant with GDPR?
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Business | Competitions
How do companies use Türchen?
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General
Can Türchen be tested without any obligation?
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General | Contents
How do I report a calendar with offensive (e.g. racist) content?
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Editor | Contents | Design
Which sizes are best for images?
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Business | Editor | Competitions | Contents
How does the competition option work?
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Editor | Contents
How can I insert videos?
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Editor | Design
How do I change the background of my calendar?
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General
Does Türchen.com support non-profit work and associations? (Charity)
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Business | General
Can I analyze the accesses on my calendar?
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Private | General
Can I remove the advertising?
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Sharing
How do I share my calendar via social media?
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General
How does Türchen work?
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Private | Business | Buying & paying
Which payment methods are available?
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Buying & paying
How do I buy a calendar?
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General
In which time zone is my calendar located?
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General
When do the doors of my calendar open?
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Editor | Design
Can I format the text I have entered?
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Calendar view | Sharing
How can I publish the calendar on my website?
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General
How can I delete my calendar or take it offline?
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General
I’d like to use my calendar from last year again – is that possible?
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On duty for you
If you have any questions or problems, we will be happy to answer them.
During the week, we can be reached via the contact form or with a mail to support@tuerchen.com.
Please give us up to 3 days for our answer. We will get back to you as soon as possible!