Find the Help you need here

Türchen offers so many possibilities, so it's natural to have a question or two – but don't worry, you'll find the answers here in our FAQs.

  • Private
  • Business
  • Editor
  • Calendar view
  • Buying & paying
  • General
  • Competitions
  • Contents
  • Design
  • Sharing

General

How does Türchen work?

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Editor / Contents / Design

Which sizes are best for images?

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Editor / Buying & paying / Design

Can I continue to edit my calendar after the purchase or start date?

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Business / Editor / Competitions / Contents

How does the competition option work?

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Editor / Contents

How can I insert videos?

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Editor / Design

How do I change the background of my calendar?

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Does Türchen.com support non-profit work and associations? (Charity)

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Private / Business / General

What exactly is the difference between business and private use?

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Business / General

Can I analyze the accesses on my calendar?

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Private / General

Can I remove the advertising?

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Sharing

How do I share my calendar via social media?

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General / Contents

How do I report a calendar with offensive (e.g. racist) content?

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Private / Business / Buying & paying

Which payment methods are available?

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Buying & paying

How do I buy a calendar?

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General

In which time zone is my calendar located?

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General

When do the doors of my calendar open?

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Editor / Design

Can I format the text I have entered?

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Buying & paying

Which rights do I get by purchasing a business calendar?

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Calendar view / Sharing

How can I publish the calendar on my website?

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General

Data privacy: Is Türchen compliant with GDPR?

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General

How can I delete my calendar or take it offline?

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General

I’d like to use my calendar from last year again – is that possible?

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General

I can't access my calendar! What should I do?

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General

Help, I've lost my edit link! Can you help me?

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Editor / Calendar view

My changes to the calendar are not displayed – why?

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Calendar view

My doors do not open – why?

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Calendar view

Instead of my calendar, a 404 error appears! What's wrong?

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Editor / Contents

What can I insert at "Embedding" in a door?

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Editor / Calendar view / Contents / Design

Can I change the preview image of a door?

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Editor / Calendar view

For my door, no thumbnail or a wrong one is generated! What is the reason for this?

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General

Which browsers are supported?

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Editor / Contents / Design

Can I upload my own font?

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Contents

Which photos am I allowed to upload to my calendar?

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Editor / Contents

My video embed link doesn’t work! What can I do?

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General

In which languages is Türchen available?

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Business / Competitions

How do companies use Türchen?

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General

Can Türchen be tested without any obligation?

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Easily create a digital advent calendar

Türchen briefly explained

Step-by-step instructions

Türchen Tutorials on YouTube

We explain Türchen in small steps. Check out our YouTube channel and learn tips and tricks to design and bring your perfect Türchen calendar to life.